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[READ FIRST!] Troubleshooting app installations and crashes


Freddy
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This troubleshooting topic is for stable versions of iOS/iPad/tvOS. We are not providing any support if you are using beta software, please use it on your own risk and try to debug things manually (because you seems to be a developer). If you are not, downgrade to stable version and read solutions below. Thank you!

After you have tapped INSTALL button, tap Cancel on popup to go to device status page to check what's going on. Then, follow this troubleshooter:

If nothing helps or status stucked at "downloading xx MB" - provide the email used to link your device and logs from your device since you tapped INSTALL button and till error popup appeared.

If you see "app is installed from another source" or "remove app icon and try again" error on appdb - tap "fix" on device status page: https://appdb.to/my/status and then tap "retry" on app installation command

If all commands are stuck in "new" state on device status page: https://appdb.to/my/status 

  • Check that you have correct active device at https://appdb.to/my/devices
  • Try to clear command queue and install app again while keeping your device awake and unlocked.
  • If you recently restored your device from iTunes or iCloud backup, visit https://appdb.to/my/status and reinstall your profile by tapping "Update profile" to let appdb know your fresh tokens issued by apple.
  • Try to reboot your device or reconnect to wifi network or toggle airplane mode.
  • Check internet connection on your device, you may be behind a proxy and your device can't contact apple servers and/or appdb. Connection must to be direct.

If you see "Device can not verify installation data (possible connection issue on device)" - make sure that you are not connected to internet via proxy. Apple (as well as appdb) requires devices to verify every installation request, and direct internet connection is required. If you connected to internet directly, feel free to send us logs to diagnose this issue.

If you have something like this "Everytime I try to install an app my phone keeps telling me device not linked but it is linked"  - Go to Settings->Safari and clear browsing data, then tap on appdb icon on your homescreen.

If your app stuck on "waiting.." during download - on your device - tap on app to see Downloading... Since iOS 11, there is bug that does not show downloading progress, but app IS downloading in background. Just wait until it will switch to "installing...". If app still is not "installing...", check your internet connection.

If everything here looks okay, and you see installation popup on your device, switch over to device itself:

If you see "unable to download at this time", "app integrity can not be verified" error, or app stays grey or dimmed after installation, on your device, check the following:

  • Remove greyed app, it needs to be reinstalled.
  • Check that your device is correctly set as jailbroken or not here: https://appdb.to/my/configure and check that your PRO is not revoked by Apple here: https://appdb.to/my/pro (if it is revoked, read reactivation terms and re-activate it for free if you eligible for it)
  • If you are installing app after revocation, you need to remove old app and install new again (not just reinstall it)
  • If you're installing a tweaked app, read app description and check if you have removed the original app (some tweaked apps can not be installed alongside with original ones).
  • Try to install from another link.
  • If nothing helps, create ticket in support desk (link can be found on PRO status page https://appdb.to/my/pro ) and provide email that you used to link your device and logs from your device (you should trigger sysdiagnose right after "unable to install at this time" popup appeared.

If app was successfully installed to your device, but still crashing, check that you disabled everything in advanced usage zone on device features configuration page https://appdb.to/my/configure , remove app and install it again.

Please note that app may be protected from resigning and may work only on jailbroken devices. Use "Report link" to send your report to app cracker, he/she will be notified about possible issue. You can still provide logs to us, so we can take a look.

Useful links:

 

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I have to different subscriptions one on my iPhone 6 and one on my iPhone 6s Plus and the iPhone 6s Plus works perfect when I click on fix but the iPhone 6 I keep getting messages like app has failed app installed from another app source and even when I click on fix nothing happens they are running the same software iOS 10. I have been having this trouble for days with any app I try to install.

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2 hours ago, Lilphantom2015 said:

I have to different subscriptions one on my iPhone 6 and one on my iPhone 6s Plus and the iPhone 6s Plus works perfect when I click on fix but the iPhone 6 I keep getting messages like app has failed app installed from another app source and even when I click on fix nothing happens they are running the same software iOS 10. I have been having this trouble for days with any app I try to install.

Can you provide logs from non-working device since you tapped INSTALL button and till error popup appeared?

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1 hour ago, fraj said:

i cant download the new pokemon go tweaked plz help it was working fine before the update

 Provide logs from your device since you tapped INSTALL button and till error popup appeared. Tutorial for retrieving logs here 

 

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You need to install appsync from our repo to install apps to JB devices. Also link may be dead, in this case just report it by tapping on black flag.

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I did already have AppSync installed, but I removed it and re-installed it from the AppDB repo. Same issue, with multiple apps and download links. I'm not seeing anything else to configure and I remember this working fine for me back when I was jailbroken on 9.1. Anything else I could be missing? Thanks.

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1 hour ago, GenghisTodd said:

I did already have AppSync installed, but I removed it and re-installed it from the AppDB repo. Same issue, with multiple apps and download links. I'm not seeing anything else to configure and I remember this working fine for me back when I was jailbroken on 9.1. Anything else I could be missing? Thanks.

Can you provide device logs since you tap INSTALL button until the error message appears? Tutorial for retrieving logs is here 

 

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Hello whenever I try to download any sort o app it gets stuck after putting it into queue I don't know what's going on there's nothing like no downloading or anything . Couple please help me out ? I can't download or install anything 

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46 minutes ago, Muji said:

Hello whenever I try to download any sort o app it gets stuck after putting it into queue I don't know what's going on there's nothing like no downloading or anything . Couple please help me out ? I can't download or install anything 

Have you tried emptying command queue, rebooting and trying again?

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I have the iPhone 6 and the iPhone 6s Plus two separate accounts and I downgraded my iPhone 6 to 9.3.3 and the jailbreak app works. However I cannot down the iPhone 6s Plus keep getting error message can you give me a link or steps to downgrade iPhone 6s Plus for the English jailbreak to work? Also my subscription expires August 5 for iPhone 6 how do I renew and how do I get the English jailbreak to work I can only get the Chinese one to work?

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3 hours ago, Lilphantom2015 said:

I have the iPhone 6 and the iPhone 6s Plus two separate accounts and I downgraded my iPhone 6 to 9.3.3 and the jailbreak app works. However I cannot down the iPhone 6s Plus keep getting error message can you give me a link or steps to downgrade iPhone 6s Plus for the English jailbreak to work? Also my subscription expires August 5 for iPhone 6 how do I renew and how do I get the English jailbreak to work I can only get the Chinese one to work?

- Are you having troubles downgrading to iOS 9.3.3? What version are you on?

- To renew your subscription simple buy a new voucher once it expires

- The english version of the app should work exactly like the chinese one does, what error do you get?

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11 hours ago, Lilphantom2015 said:

I have the iOS 10 beta 3 but unable to downgrade to iOS 9.3.3. Where can I get the ipsw file for iPhone 6s Plus it was successful with the iPhone 6 but error message when trying to downgrade the iOS 10 beta 3 on iPhone 6s Plus through iTunes 

You should go to ipsw website and carefully select your firmware for your specific phone. I don't see why you can't downgrade because 9.3.2 and 9.3.3 are still being signed. Try to give it a shot again. 

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  • Freddy changed the title to [READ FIRST!] Troubleshooting app installations and crashes

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